Sears in Middletown, NJ Open now

Reviews about Sears

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  March 28, 2020, by Free Willy
  As much as I have enjoyed shopping at Sears in the past, I find it hard to recommend them now. I can think of a few points that would improve their customer experience, but my biggest complaint is their checkout system. This sore is constantly understaffed. The few checkout stands that are open have no sense of urgency for people waiting. The cashiers are constantly struggling with register issues, point redemptions, or pitching their credit cards. Often, it takes forever to checkout. During my last visit, there could not have been more than 10 customers in the whole store. I still stood in a checkout line with one person ahead of me for almost 10 minutes with no movement. Out of pure frustration, I finally abandoned my cart and left the store. I am now getting a better idea why Sears keeps closing stores across the country.
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  November 18, 2019, by Ray Garrity
  Everytime i visit Sears its been a pleasure. The workers are always so helpful. The prices on clothes and shoes are very competitive with all the other big chain stores but their quality seems to be just a little bit better than the other guys. Keep up the good work Sears I'll be back.
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  September 12, 2019, by B C
  Haven't been to Sears in some time. I was pleasantly surprised. I saw so many things that I liked. Both for work and play. For my kids and for my husband. The sales were really great. A watch I saw in Sears and Kohl's was significantly lower priced at Sears. The cashiers were very nice. The woman in hardware this afternoon knew her department very well and took the time to help me. I will be a repeat customer from now on. Thanks for a good experience.
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  March 20, 2019, by Elizabeth Valentino
  Tried to return a item that was a gift and had no reciept. The staff wasn’t helpful or informative when I asked why I couldn’t receive a store credit for the price it was now worth? What store doesn’t issue store credits when there is no reciept? Or even change it out for the right size??? Now I’m literally throwing the pants away with tags on them because they don’t fit.